Welcome to DIGITALALLKEYS LTD! We strive to provide you with high-quality computer hardware and a seamless shopping experience. This policy outlines our return and refund procedures for your peace of mind.
Eligible Items:
Unopened items: You have 30 days from the purchase date to return unopened items in their original packaging with all manuals, accessories, and warranty cards included.
Defective items: Regardless of opening status, defective items within the warranty period are eligible for return.
Return Conditions:
Items must be in new, unused, and resalable condition. This includes original packaging and all contents.
- Damage caused by the customer will void return eligibility.
- We recommend using the original packaging to return the item for optimal protection.
Return Process:
Initiate a Return: Contact our Customer Service team via email at soufianeanchara@gmail.com. We’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
Prepare the Return: Securely pack the item with the original packaging and RMA number.
Ship the Return: Send the package back to our address provided using a trackable shipping method. We recommend keeping your shipping receipt for proof of return.
Refunds:
We issue full refunds to your original payment method within 7 business days of receiving and inspecting the returned item.
Shipping costs are non-refundable unless the return is due to our error.
Restocking Fees:
No restocking fee for unopened items if returned within 30 days return window. A15% restocking feemay apply to opened items returned within the 30-day window, unless the return is due to a defect or our error.
Warranty & Guarantee:
All products carry the manufacturer’s warranty. Please refer to the product documentation for specific details.
We also offer a 30-day satisfaction guarantee on all unopened items.
Special Exceptions:
Opened software, digital downloads, and custom-made products are generally non-returnable.
Special order items or those marked “non-returnable” may have different policies. Please check the product page or contact us for details.
International Returns:
For international returns, please contact us for specific instructions and shipping costs.
Note: This policy is subject to change without prior notice. Please review our full Terms & Conditions for further information.
By providing a clear, concise, and customer-friendly policy, you can build trust and encourage repeat business at BIO Al Inv LLC.
CONTACT US
If you have any further questions, please get in touch with our customer services at:
Company Name: DIGITALALLKEYS LTD
🏢 Registered Office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
📄 Company Registration Number: 16372421
🌍 International D-U-N-S® Number: 233692217
📞 Phone: +44 7449 706072
📧 Email: info@digitalallkeys.co.uk
Working Hour: Mon-Fri 08 AM-05 PM (GMT) and Sat-Sun 09 AM-04 PM(GMT)