Welcome to DIGITALALLKEYS LTD! We strive to provide you with high-quality computer hardware and a seamless shopping experience. This policy outlines our return and refund procedures for your peace of mind.
Eligible Items:
Unopened items: You have 30 days from the purchase date to return unopened items in their original packaging with all manuals, accessories, and warranty cards included.
Defective items: Regardless of opening status, defective items within the warranty period are eligible for return.
Return Conditions:
Items must be in new, unused, and resalable condition. This includes original packaging and all contents.
- Damage caused by the customer will void return eligibility.
- We recommend using the original packaging to return the item for optimal protection.
Return Process:
Initiate a Return: Contact our Customer Service team via email at contact@mgneticstore.com. We’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
Prepare the Return: Securely pack the item with the original packaging and RMA number.
Ship the Return: Send the package back to our address provided using a trackable shipping method. We recommend keeping your shipping receipt for proof of return.
Refunds:
We issue full refunds to your original payment method within 7 business days of receiving and inspecting the returned item.
Shipping costs are non-refundable unless the return is due to our error.
Restocking Fees:
No restocking fee for unopened items if returned within 30 days return window. A15% restocking feemay apply to opened items returned within the 30-day window, unless the return is due to a defect or our error.
Warranty & Guarantee:
All products carry the manufacturer’s warranty. Please refer to the product documentation for specific details.
We also offer a 30-day satisfaction guarantee on all unopened items.
Special Exceptions:
Opened software, digital downloads, and custom-made products are generally non-returnable.
Special order items or those marked “non-returnable” may have different policies. Please check the product page or contact us for details.
International Returns:
For international returns, please contact us for specific instructions and shipping costs.
Note: This policy is subject to change without prior notice. Please review our full Terms & Conditions for further information.
By providing a clear, concise, and customer-friendly policy, you can build trust and encourage repeat business at DIGITALALLKEYS LTD.
CONTACT US
If you have any further questions, please get in touch with our customer services at:
Company Name: DIGITALALLKEYS LTD
🏢 Registered Office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
📄 Company Registration Number: 16372421
🌍 International D-U-N-S® Number: 233692217
📞 Phone: +44 7378166891
📧 Email: contact@mgneticstore.com
Working Hour: Mon-Fri 08 AM-05 PM (GMT) and Sat-Sun 09 AM-04 PM(GMT)